+++ Coronavirus: We still fly you back home +++

Frequently Asked Questions

Can you transport patients suffering from coronavirus (Covid-19)?
Yes. In most cases, it is possible to transport coronavirus patients. In order to assure a safe transfer, we use a modern mobile isolation system. This enables us to provide optimum care for the patient while preventing him from infecting other people during the transport.

If you have any questions regarding patient transfers by plane, we’d be happy to help. Our lines are open 24/7. Please contact us:

  • By phone: +33 970 444 894 Please see below for phone numbers to call if you are outside the UK.
  • By email: contact@medevacexpress.com
  • By contact form
I found you online – are you the right contact for me?

Medical Air Ambulance is an established provider of private ambulance flights, repatriations from abroad and patient transfers. We have years of expertise in arranging national and international ambulance flights and repatriations. We can handle all aspects of repatriation, including liaising with medical staff at hospitals. We operate worldwide and our staff speak multiple languages, including English, German, French, Spanish, Italian, Russian, Portuguese, Dutch, Turkish, Polish and four Arabic dialects. We can visit you in person for a consultation, to ensure the journey goes smoothly and to facilitate direct communication with doctors and clinics.

We provide quick, professional help at the right time and place, and at a fair price. This is our guiding principle, and we are always happy to provide a customised, transparent quotation. We are not an anonymous call centre: with us, you talk directly to experienced medical repatriation dispatchers who are available 24/7. We treat every patient as an individual: providing the best possible support for our patients is very important to us.

Put your trust in our experience and competence:

  • We are a global air ambulance company.
  • We operate according to ISO 9001 standards.
  • We are a contractual air carrier – we don’t use intermediaries.
  • Our staff have over 40 years of medical aviation experience.
  • We treat every patient as an individual, focusing on the best possible treatment for the patient.
  • We are part of the Verdana GmbH group.
  • We are available 24/7, 365 days of the year.
  • When you call us, you speak directly to our specialist staff, not to staff at a call centre.

If you have any questions regarding patient transfers by plane, we’d be happy to help. Our lines are open 24/7. Please contact us:

  • By phone: +33 970 444 894 Please see below for phone numbers to call if you are outside the UK.
  • By email: contact@medevacexpress.com
  • By contact form
How quickly can a repatriation be arranged?
Repatriations from abroad can be organised with a lead time of one hour thanks to our teams of qualified medical personnel who are always on stand-by and our fleet of strategically stationed air ambulances worldwide. If special permits are required, such as visas, we can arrange for them to be fast-tracked.

If you have any questions regarding patient transfers by plane, we’d be happy to help. Our lines are open 24/7. Please contact us:

 

  • By phone: +33 970 444 894 Please see below for phone numbers to call if you are outside the UK.
  • By email: contact@medevacexpress.com
  • By contact form
Which countries do you collect patients from?
As our motto says, ‘We help worldwide’. We carry out ambulance flights, repatriations and evacuation flights from anywhere in the world. Whether you need our help in Europe, Asia, Africa, Australia, New Zealand or North, Central or South America, we arrange global ambulance flights and repatriation, ensuring the highest medical standards.

We have listed all airports from which we operate, sorted by continents and countries. When using helicopters for short flights, we can even land directly at most hospitals.

If you have any questions regarding patient transfers by plane, or if you would like to contact us for a no-obligation quotation, we’d be happy to help. Our lines are open 24/7. Please contact us:

 

  • By phone: +33 970 444 894 Please see below for phone numbers to call if you are outside the UK.
  • By email: contact@medevacexpress.com
  • By contact form
How do I order an ambulance flight?
First of all, please contact us:
 

  • By phone: +33 970 444 894 Please see below for phone numbers to call if you are outside the UK.
  • By email: contact@medevacexpress.com
  • By contact form

We would be happy to call you back – free of charge, of course. We will talk to you and clarify what you need, then we will provide you with a free estimate and give you and your family time to consider our offer and get back to us.

After we have completed all flight plans, you will receive a written quotation from us that lists the flight details (e.g. the flight time, the meeting point, the pick-up time, etc.). Once you have confirmed that you are happy with our offer, we immediately start to plan the repatriation flight and acquire all necessary permits.

Normally, we accept bank transfers or payment by credit card for the ambulance flight. However, if you prefer, you can arrange to visit our headquarters in Wuppertal, Germany, or one of our other offices worldwide and pay in cash.

If you have any questions regarding booking an ambulance flight, we’d be happy to help. Our lines are open 24/7

How much does an ambulance flight cost?

The cost depends on many factors, such as:

 

  • the flight route
  • the condition of the patient and how much care they require
  • the type of aircraft we use
  • the availability of the aeroplane
  • how quickly you’d like the flight to take place.

If you have any further questions or if you would like to receive a free, no-obligation quotation, we’d be happy to help. Our lines are open 24/7. Please contact us:

  • By phone: +33 970 444 894 Please see below for phone numbers to call if you are outside the UK.
  • By email: contact@medevacexpress.com
  • By contact form
Who decides whether a patient is well enough to fly?
Our doctors have the final say.

Since the medic accompanying the patient is responsible for the patient’s safety in the air, they alone decide whether or not a patient is well enough to travel. Our flight doctors possess long-standing experience and extensive knowledge and are ideally placed to judge a patient’s condition. If necessary, our doctor will consult the treating doctor and will include the patient’s family in important decisions.

Because most air ambulances can be fitted with intensive care equipment, they are used to safely transport patients in a coma or patients who have suffered a stroke or heart attack.

The patient’s well-being is the highest priority on all flights, and every flight is planned meticulously. Flight planners and specialist doctors are involved in planning every repatriation. To relieve the patient’s relatives and to ensure optimum medical care during the trip, we arrange for updates on the patient’s condition and, if necessary, facilitate pre-flight doctor-to-doctor consultations. We guarantee the best possible medical treatment during the whole journey, by ground and by air, to provide peace of mind for our patients and their relatives.

Do you have any further questions, or would you like to receive a free, no-obligation quotation? We’d be happy to help. Our lines are open 24/7. Please contact us:

 

  • By phone: +33 970 444 894 Please see below for phone numbers to call if you are outside the UK.
  • By email: contact@medevacexpress.com
  • By contact form
Who decides whether a patient is well enough to fly?
Our doctors have the final say.

Since the medic accompanying the patient is responsible for the patient’s safety in the air, they alone decide whether or not a patient is well enough to travel. Our flight doctors possess long-standing experience and extensive knowledge and are ideally placed to judge a patient’s condition. If necessary, our doctor will consult the treating doctor and will include the patient’s family in important decisions.

Because most air ambulances can be fitted with intensive care equipment, they are used to safely transport patients in a coma or patients who have suffered a stroke or heart attack.

The patient’s well-being is the highest priority on all flights, and every flight is planned meticulously. Flight planners and specialist doctors are involved in planning every repatriation. To relieve the patient’s relatives and to ensure optimum medical care during the trip, we arrange for updates on the patient’s condition and, if necessary, facilitate pre-flight doctor-to-doctor consultations. We guarantee the best possible medical treatment during the whole journey, by ground and by air, to provide peace of mind for our patients and their relatives.

Do you have any further questions, or would you like to receive a free, no-obligation quotation? We’d be happy to help. Our lines are open 24/7. Please contact us:

 

  • By phone: +33 970 444 894 Please see below for phone numbers to call if you are outside the UK.
  • By email: contact@medevacexpress.com
  • By contact form